Legal
The contractual and data-protection terms that govern how the HydroNeo Group sells, licenses, and supports its products and services worldwide. This page is the central directory; each document is also available as a downloadable PDF.
HydroNeo's products help you monitor and automate aquaculture operations, but they are decision-support tools, not guarantees. You remain in charge of your farm, your animals, and your operational decisions, and you should always keep independent backup systems for life-critical equipment such as aerators.
We protect your data carefully and only use it for the purposes described in our Privacy Notice. We do not sell your data, and we do not allow third parties to use your data to train their AI models without your written consent.
These terms are written for professional aquaculture operators. If you are a private consumer, mandatory consumer-protection rights in your country still apply to you and cannot be waived by these terms.
Our Terms & Conditions are structured as a single Master document that applies worldwide, supplemented by country-specific addenda where local law requires it. The Master Terms always apply; an addendum only modifies the Master Terms to the extent required by local law in that jurisdiction.
Scope: Worldwide. Governs every sale, lease, subscription, and licence issued by any HydroNeo Group entity.
Defines the contractual relationship between HydroNeo and its customers, including customer classification (Commercial vs. Individual), professional-use representation, warranty scope, subscription terms, AI and data use restrictions, safety-critical update obligations, remote-shutdown rights, and limitation of liability.
Contracting entity: HydroNeo (Thailand) Co., Ltd. · DBD Reg. No. 0105563083712
Applies to customers domiciled in Thailand or purchasing through our Thai entity. Covers Thai-Baht invoicing, PDPA (B.E. 2562) compliance, mandatory rights under the Thai Civil and Commercial Code (Sections 472–474) and the Consumer Protection Act B.E. 2522, deemed commercial use for aquaculture operators, and exclusive jurisdiction of the Bangkok courts.
Contracting entity: HydroNeo Aquaculture Technologies Pte. Ltd., Singapore
Applies to customers outside HydroNeo's local operating jurisdictions, including cross-border exports from Thailand or Singapore. Covers default USD invoicing, export-control and sanctions warranties, customer responsibility for local import permits and certifications, cross-border data transfer mechanisms, and HydroNeo's forum election between the Bangkok courts and SIAC arbitration in Singapore.
Contracting entity: PT HydroNeo Teknologi Indonesia · NIB 1000 0000 0984 0834 · Surabaya, Jawa Timur
Applies to customers domiciled in Indonesia or purchasing through our Indonesian entity. Covers Rupiah invoicing under the Currency Law (UU No. 7/2011), compliance with the Indonesian Personal Data Protection Law (UU No. 27/2022), mandatory rights under the Indonesian Civil Code (Articles 1491–1511) and the Consumer Protection Law (UU No. 8/1999), deemed commercial use for aquaculture operators, a bilingual language clause under UU No. 24/2009, and exclusive jurisdiction of the Surabaya District Court (Pengadilan Negeri Surabaya).
Our Privacy Notice describes how the HydroNeo Group collects, uses, shares, and protects personal data across our IoT devices, the FarmOS application, our websites, and all related services. It applies globally and is written to comply with the Thailand PDPA, the Indonesian Personal Data Protection Law (UU No. 27/2022), the Singapore PDPA, and the EU GDPR where applicable. It is published in two bilingual editions: English/Thai and English/Indonesian, both Version 2.1.
Group privacy contact: [email protected] · Data Protection Officer: [email protected]
Sets out the data controllers within the HydroNeo Group, the categories of personal data we collect, our legal bases for processing, our retention schedule, your data subject rights, our cookie use, AI-training restrictions, breach-notification commitments, and the supervisory authorities you may contact in Thailand, Indonesia, Singapore, and the EEA.
Group privacy contact: [email protected] · Data Protection Officer: [email protected]
The same group-wide Privacy Notice in a bilingual English/Indonesian edition, updated with the registered details of PT HydroNeo Teknologi Indonesia, breach-notification timelines under UU No. 27/2022 (3x24 hours), Indonesian data subject rights including data portability and compensation, the competent Indonesian supervisory authority (Komdigi, pending the Lembaga PDP), and a bilingual language clause under UU No. 24/2009.
Where two documents address the same point, the following order of precedence applies, from highest to lowest:
When we update these documents, the update does not simply take effect over your head. Section 30 of the Master Terms sets out the procedure:
For questions about these documents, to exercise your data-subject rights, or to request a Data Processing Agreement, please reach out to the relevant contact below.
For questions about the Terms & Conditions, orders, subscriptions, or commercial relationships.
[email protected]For data-subject access requests, deletion or rectification requests, DPA requests, and privacy complaints.
[email protected]160 Robinson Road #14-04
Singapore 068914
141/8 Skulthai Surawong Tower, 9th Floor, Unit P9
Surawong Road, Suriyawong, Bangrak
Bangkok 10500, Thailand
DBD Reg. No. 0105563083712
Graha Bukopin Surabaya, 7th-8th & 12th Floor
Jl. Panglima Sudirman No. 10-18, Embong Kaliasin, Genteng
Kota Surabaya, Jawa Timur 60271, Indonesia
NIB 1000 0000 0984 0834
The current version of every document is listed above. Earlier published versions remain available on request from [email protected].
| Document | Current version | Effective date | Languages |
|---|---|---|---|
| Master Terms & Conditions | v3.2 | 1 August 2026 | English |
| Thailand Addendum | v3.2 | 1 August 2026 | English (authoritative) + Thai |
| International / Export Addendum | v3.2 | 1 August 2026 | English |
| Indonesia Addendum | v3.2 | 1 August 2026 | English (authoritative) + Indonesian |
| Privacy Notice (English / Thai) | v2.1 | 1 July 2026 | English (authoritative) + Thai |
| Privacy Notice (English / Indonesian) | v2.1 | 1 July 2026 | English (authoritative) + Indonesian |