Support

Customer Help and Tutorials

Your Partner for Smarter Farm Management

Discover clear guidance, smarter solutions, practical tips, and dedicated support for your HydroNeo Smarter Farm Management System. Whether you’re setting up, testing features, optimizing farm performance, or troubleshooting, our friendly team ensures your farming success—every step of the way.

Our Guide for New Users

Our Smarter Farm Management System is designed to enhance your farm operations, ensure sustainability, and improve financial performance. Follow these easy steps to set up your HydroNeo system and begin optimizing your farm’s productivity.

Watch Our Video:

Before setup, choose a location with:

  • Strong internet signal — test using your smartphone.

  • Shaded coverage — under a roof, plastic sheet, or wooden box to protect from sun and rain.

  • Avoidance of metal or heavy electrical sources — to prevent interference.

  • Sensor placement in flowing water — 2–3 meters away from aerators and ~50 cm above the pond bottom.

💡 Tip: Use a rope, buoy, or bamboo pole if you don’t have a pond bridge. Secure the sensor firmly to avoid movement and check connectors regularly for tightness.

You have two mounting options:

  • Pole Mounting — use the bracket and cable ties.

  • Wall Mounting — remove front caps, align holes, and secure with screws.

Install the Mini Controller as high as possible to ensure strong antenna signal.

Connect all components using the clearly marked icons:

  • The GSM antenna connects to the right antenna port, marked with the GSM symbol.

  • The Wi-Fi antenna connects to the left antenna port, marked with the Wi-Fi symbol

Ensure all connectors are tight and waterproof:

  • Align white dots

  • Push in

  • Screw the outside ring securely

💡 Tip: Use cable ties and protective conduits to organize wiring neatly. Keep all cables off the ground and away from foot traffic, sunlight, or animals.

Connect the power supply to your Mini Controller. 

  • Step 1: The Mini controller requires a standard household 220V.
  • Step 2: Connect the provided power supply to the Mini Controller, then plug it into a suitable electrical outlet and ensure proper grounding to avoid electrical issues. 
  • Step 3: Turn it on by pressing the power button for 8 seconds. The blue light will indicate charging status. 

Sensor values may take up to 5 minutes to display upon startup

The HydroNeo App empowers you to monitor your farm remotely, manage production cycles, and receive real-time alerts — all from your smartphone. Follow these simple steps to get started:

  • Step 1-Download the App:Search for “HydroNeo” in the App Store and Google Play, or click here.
  • Step 2-Sign In: Open the app and sign in to your existing account, or register if you’re a new user
  • Step 3-Set Production Cycle: Go to the ‘Total Ponds’ tab, select your pond, and enter the start date and ponds details. Click ‘Start Cycle’ to begin. 
  • Step 4-Configure NotificationsSet Production Cycle: Go to the ‘Notification’ tab in your pond settings to configure alerts:
    • Set a Low Reminder (e.g., 5 ppm DO)

    • Set a Critical Alert (e.g., 4.5 ppm DO)

           When thresholds are met:

    • You’ll get app notifications on both Android and iOS

    • For Android users, enable Critical Alerts for persistent alarm sounds

           To activate the alarm:

    • Go to More > Settings > Notification Settings

    • Enable “Alarm for Critical Notifications”

🔔 The Critical Alert acts like a morning alarm — persistent until acknowledged — so you never miss urgent changes.

You’ve now completed the setup. Your HydroNeo app is ready to support smarter, safer, and more sustainable aquaculture — all from the palm of your hand.

Dissolved Oxygen & Temperature Sensor:  

  • Calibration  

💧 Coming Soon

  • Installation

💧 Coming Soon

pH Sensor:  

  • Calibration 

💧 Coming Soon

  • Maintenance

💧 Coming Soon

💧 Coming Soon

Get in Touch

Let's do this together!

Let's do this together!

HydroNeo CEO and Founder Fabian Reusch (Water Background).png

Water drives life; HydroNeo’s smarter solutions drive its future.
— Fabian Reusch —

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